Shipping and Returns
Shipping Policies
All parcels are sent via courier Sendle.
All orders are shipped 1-2 business days of you placing your order.
Please note, once parcels are dispatched we are no longer responsible for any transit issues that may arise. All parcels are sent with tracking. Please check Sendle website https://try.sendle.com/tracking or contact Sendle directly via support@sendle.com. However, if you still require assistance please contact us via our email, love_mason@outlook.com
Incorrect Address or Returned Parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.
Why we choose Sendle
-
Sustainability
As the first carbon neutral shipping service, Sendle is leading the way on sustainability in logistics. They are committed to going beyond that to achieve Net Zero by 2030
-
Certified B Corp.