FAQ

How does it work?

We take the hassle out of gift giving. Choose from one of our carefully curated Love Mason boxes or add items to your cart and create your own! Items can be delivered straight to your loved ones door.

How is my order packed?

All our baby bundles are carefully packaged in our beautifully designed gift boxes, with tissue paper and a sticker, with a personalized handwritten note card.

How do I know my gift has been sent and/or received? 

Depending on whether you entered your mobile number or email, you will receive a Shipping Confirmation text/email when your parcel has been shipped. You can track your order at this time with the tracking number provided in the email.

What if I want to send multiple gift boxes to different addresses?  The simplest way is for you to create them as separate orders, with separate mailing addresses. OR We can send them all to your home and you can give them to your recipients.

Can I change the items in curated boxes?

We currently can not swap any items within our curated boxes. Each box has been carefully crafted, and wrapped ready to send.

When will my order be shipped? 

Your order will be packed and shipped within 1-2 business days of purchasing.

Do you offer Express shipping?

Not as this time, but it is coming soon!

Where are you located? 

Ballarat, Victoria.

Do you ship worldwide? 

Not as this time. We are only currently shipping to Australian locations, due to covid-19 restrictions and international postage weight.

What is the return policy?

Due to the nature of our products some products will be unable to be returned or exchanged. Please contact love_mason@outlook.com via email within 72 hours of receiving your parcel.